Refund Policy
We stand behind CanopyStride AI. If a purchase does not meet your expectations, you may request a refund within 30 days of the transaction.
1.30 day money back guarantee
You may request a full refund on any credit pack purchase within 30 days of the payment date. Refunds are issued by CanopyStride AI and returned to your original payment method through our payment processor, Stripe.
2.How to request a refund
Email us at supprttmrnhinitiative@gmail.com with your order reference or the email you used at checkout, and we will process the refund within a few business days.
3.Donations
Donations made through the Vult wallet to the Tamaraneh Initiative fund restoration work in the field and are non-refundable once received. If you believe a donation was made in error, contact us within 14 days and we will do our best to resolve it.
4.Consumed credits
Credits already spent on completed analyses cannot be refunded, since the underlying AI compute has been consumed. Unused credits from a refunded purchase are removed from your balance at the time of refund.